Filters Now LLC ("We", "Our", "Us") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website www.nrghomefilters.com (our “Website”) and use our services, and our practices for collecting, using, maintaining, protecting and disclosing that information. We are an independent air filter supplier and we are working with with Reliant Energy Retail Services LLC d/b/a NRG home and Reliant Energy Northeast LLC d/b/a NRG Home (collectively “NRG Home”) to provide access to the NRG Home Filters Made Easy® Program. The Website is used by us to supply and fulfill orders for the NRG Home Filters Made Easy® Program. This policy applies to any information that we collect on the Website, including any information in any e-mails, posts, texts and other electronic messages between you and the Website and any information about you transferred to the Website from other websites or mobile or desktop applications. This policy does not apply to any information that we collect by any other means, including offline collection. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you can choose not to use our Website. By accessing or using our Website including, without limitation, to order any products or services offered through the Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of the Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. Information We Collect About You and How We Collect It We may collect various types of information from and about users of our Website, including information by which you may be personally identified, such as name, billing address, shipping address, e-mail address, user name and password, and telephone number ("Personal Information"). The information we collect on or through our Website may include information that you provide by registering to use our Website, purchasing our Products, using our services, posting material, requesting further services or reporting a problem with our Website. We will also retain records and copies of your correspondence (including e-mail addresses), if you contact us. We collect information required for the payment of goods or services that you order, including credit card numbers, credit card expiration date, security codes and other financial information. We transmit that information to our payment processor and do not store that information in our system, although the payment processor may store such information. As you navigate through and interact with our Website, we may automatically collect certain traffic data and usage information to help us manage our content and improve your use of the Website. This may include information about your equipment, your IP address and your browsing actions and patterns when you visit our Website, including the referring and exit pages. The technologies that we use for this automatic data collection may include cookies that are stored on your computer and small embedded electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) on the Website that permit us to count users and obtain other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, some parts of the Website may then be inaccessible or not function properly. We also may use third party services such as Google Analytics, Omniture, or similar services to help us analyze site usage and to communicate with people who have previously visited the Website. For example, we may use these tools to communicate with Website and mobile application users who may have started but not yet completed a task, such as by placing an item in a shopping cart but not checking out, or by partially enrolling in one of our services. When that occurs, we may send targeted advertising or communicate directly with such consumers. How We Use Your Information We use information that we collect about you or that you provide to us, including any Personal Information, to present our Website and its contents to you including by understanding how users of the Website use the services and resources provided on the Website, to respond to customer service requests, to provide you with information, products or services that you request from us and to fulfill any other purpose for which you provide the information. If you purchase products or services, we may transmit your Personal Information to payment processors and may use your e-mail address to send you information and updates pertaining to your order. We may also use your Personal Information to notify you about changes to our Website or any products or services we offer or provide through it and to carry out our obligations, and enforce our rights arising from any contracts entered into between you and us, including for billing and collection. We may also use the information that you provide in any other way that we describe when you provide the information and for any other purpose with your consent. In many cases, access to the NRG Home Filters Made Easy® Program and the Website is provided through a link from a NRG Home website. We share your information, including Personal Information with NRG Home, who may use it for their business and marketing purposes. In the event your account with Filters Now is transferred and/or assigned to NRG Home, all Personal Information related to your account will be transferred to NRG Home. NRG Home may use your Personal Information, including your email address, to send you marketing or promotional materials, and offers for products and services which may be relevant to consumers like you. NRG Home may share your information with its affiliates and service vendors. Use of your Personal Information by NRG Home is governed by NRG Home’s Privacy Policy. For a copy of NRG Home’s Privacy Policy, Click Here Disclosure of Your Information We may convert or combine some Personal Information of users into de-identified or aggregated data that does not disclose any of the Personal Information of any individual user. We may disclose any such de-identified or aggregated data without restriction. We may disclose Personal Information to our subsidiaries and affiliates and to any contractors, service providers and other third parties who need to know such information to support our permitted uses of Personal Information. We may disclose such Personal Information to a buyer or other successor to our business in the event of a sale of equity or assets, reorganization, merger or a similar corporate transaction. Some of the information that we collect from cookies relates to your personal use of the Website and allows us to store information about your preferences, speed up your searches and recognize you when you return to our Website. Except as otherwise expressly provided in this policy, this information is not shared with third parties. Other information that we collect from cookies and web beacons is not tied to your personal information and enables us to estimate our audience size and usage patterns. This traffic data may be shared with third parties. We may also disclose your Personal Information for any other purpose disclosed when the information is provided, and for any other purpose with your consent. We may also disclose your Personal Information to comply with any court order, law or legal process, including to respond to any government or regulatory request and to enforce or apply our terms of use or terms of sale, including for billing and collection purposes, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Accessing and Correcting Your Information You can review and change your Personal Information by logging into the Website and visiting your account profile page. You may also send us an e-mail at [email protected] to request access to, correct or delete any Personal Information that you have provided to us. In the event you would like to delete your account in its entirety, you may send us an e-mail at [email protected] to request such deletion. We cannot delete your Personal Information except by also deleting your user account. In that event, your Subscription or any outstanding Order may be cancelled. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. Children Under the Age of 13 Our Website is not intended for children under 13 years of age, and no one under age 13 may provide any information to this Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website, make any purchases through this Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected] Your California Privacy Rights If you are a California resident, you may opt out of our disclosure of your Personal Information to third parties for their direct marketing purposes. To make such a request or to opt out, please send an e-mail to [email protected] or write us at Filters-Now LLC, 420 3rd Ave NW, Hickory, NC 28601 Users Outside of the United States Our Website is hosted in the United States and our services are provided from the United States. It is possible that certain information will be stored on servers in multiple other countries on the "cloud" or other similar distributed hosting platforms. If you are a user accessing our Website or services from the European Union, Asia or any other region with laws governing personal data collection, use, and disclosure that differ from United States laws, please note that you are transferring your Personal Information outside your home jurisdiction, and that by providing your Personal Information you are consenting to the transfer of your Personal Information to the United States and other jurisdictions as indicated above, and to our use of your Personal Information in accordance with this policy. Data Security We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information that you provide to us is stored on our servers behind firewalls and certain Personal Information will be encrypted using secure socket layer (SSL) technology. The safety and security of your information also depends on you. When we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information over the Internet is not completely secure. Although we have implemented security measures that we think are adequate, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. Changes to Our Privacy Policy We post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes. Contact Information To ask questions or comment about this privacy policy and our privacy practices, contact us at: Filters-Now LLC 420 3rd Ave NW Hickory, NC 28601 or via our toll-free number: 1-855-523-4340